Responsible Gaming

Gaming Should Be Entertainment

At relaf.my, we believe that gaming should be enjoyed as a form of entertainment only. Gambling is not a way to make money or solve financial problems. It should never be viewed as a source of income or investment. Please gamble responsibly and only with money you can afford to lose.

Age Verification

Gambling is only for adults. In Malaysia, you must be at least 18 years of age to participate in any form of gambling activities on relaf.my or BK8 platforms. We are committed to preventing underage gambling and require all users to verify their age during registration. If you are under the legal gambling age in your jurisdiction, please do not create an account.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please watch for these warning signs in yourself and others:

• Constantly thinking about gambling or past gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Repeatedly trying to cut back or stop gambling without success
• Feeling restless or irritable when attempting to reduce or stop gambling
• Gambling as a way to escape problems or relieve stress
• Chasing losses by gambling more to recover money lost
• Lying to family members or friends about the extent of your gambling
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or going into debt to finance gambling
• Experiencing relationship problems because of gambling habits
• Feeling desperation, guilt, or shame about your gambling

If you recognize any of these signs, please seek help immediately.

Self-Help Tools & Responsible Gaming Features

We offer several tools to help you maintain control of your gaming activities:

• Deposit Limits: Set a maximum amount of money you wish to deposit within a specific time period. This helps you stay within your budget.
• Loss Limits: Establish a cap on the amount of money you are willing to lose during gaming sessions.
• Reality Checks: Receive periodic reminders about how long you have been gaming and how much you have wagered.
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming activities if you feel you are losing control. This will prevent you from accessing your account.
• Session Time Limits: Set maximum duration for your gaming sessions to prevent extended play.

Contact our customer support team at relaf.my to activate any of these protective features on your account.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to these organizations:

Malaysia

• Ministry of Health Malaysia - Mental Health Division: For mental health support and referrals to gambling addiction treatment services.
• National Suicide Prevention and Mental Health Counselling Centre (NSPHC): Available for crisis support and counselling. Call 03-4101 4108 or visit www.mentalkesihatan.gov.my

International Support

• GamCare (United Kingdom): www.gamcare.org.uk
• GamStop (United Kingdom): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (United States): www.ncpgambling.org

Seek Help Today

If you believe you have a problem with gambling, or if gambling is negatively affecting your life, relationships, or finances, please reach out for help immediately. There is no shame in asking for support. Professional counselors and support groups are available to assist you in overcoming problem gambling.

Remember: Your well-being is more important than any game. Take action today and contact one of the support organizations listed above.

Contact Us

If you have questions about our responsible gaming tools or need assistance accessing self-exclusion features, please contact our customer support team at relaf.my. We are here to help you play safely.